+ I Think I may need a custom piece - how does that work?
In addition to the variety of pieces we offer, we also offer custom pieces for clients with unique spaces or specific requests. Whether you’re simply looking for one of our existing pieces in a different size, a different material choice, or want something entirely unique altogether, we’ve got your back.
Send us an email with all the information you have compiled thus far (dimensions, material preferences, buget etc.) along with any inspiration photos you have for the piece. We’ll take a look at the project and let you know if it’s something with which we can help.
+ How long does it take for me to get my furniture after I’ve ordered?
We strive to keep lead times as short as possible on all furniture orders, but because each piece is meticulously handmade to order, our standard lead time usually ranges from 3-5 months. We’ll often complete pieces ahead of schedule, but lead time often changes due to demand. Rest assured that if you order a piece from us we’ll keep you updated throughout the process and let you know of any changes.
+ Can I pick up my table from your Shop?
Absolutely. We’ll let you know once your piece is completed and will work with you to schedule an appointment for pickup.
+ Will you deliver my table and set it up in my house?
We offer free delivery within 20 miles of our shop and are happy to assemble the piece upon arrival. Delivery to further locations will incur additional cost - whether through our delivery or by White Glove delivery.
Additionally, while we’re happy to deliver your new piece, we ask that you have a clear path to the landing site and remove any existing furniture in advance. We won’t remove any existing furniture from your space.
+ Do you ship pieces? If so, how does shipping work?
Absolutely! We ship all across the US and can arrange international shipping if needed. Every one of our pieces is shipped with our fantastic White Glove partner, offering the best possible quality shipping method available.
Before you order, send us a quick email with the parameters of the piece you’re interested in, along with the zip code to which it will be going and any special instructions that may be necessary for delivery (i.e. penthouse suite, or gate code required, narrow staircase etc.)
Once the piece is completed, we will notify you of its completion and give you an update on when it will be picked up from our shop. Our partner White Glove company will notify you in advance to schedule a delivery and will hand-deliver your piece inside your home.
+ I have my own materials - can you use them to make a custom piece?
In short, “it depends.” We’re happy to take a look at the materials you have, but for many complicated reasons we aren’t always able to make use of client-provided materials. We’re certainly open to the possibility, but we can’t make any promises until we see what we’re working with. If you’re interested in having us look at using your materials for a project, send us good photos and include all relevant information about the material that you can (what it is, where it came from, where it’s been stored, how was it dried, etc.)
+ Do you offer returns on furniture?
We love working with our fantastic clients to create a special statement piece for their homes. Because custom and/or comissioned furniture is such a personal, tailored process, and because each piece is handmade to order, we do not offer returns on any comissioned pieces of furniture.
"But what if my piece is damaged upon arrival, or has a problem?"
We're so glad you asked! Please contact us right away if you have any issues with shipping and/or suspect damage caused during shipping. This helps us coordinate with the shipping company on resolving the issue for you and we'll partner with them to make sure the issue is fixed for you as efficiently as possible.
"But what if my piece is the wrong size, or has a design or craftsmanship issue?"
Again, great questions! We pride ourselves in communication and clarificaiton prior to the construction of each piece. We will do everything in our power to make sure that you know exactly what you're getting (to the extent to which we can - see the next section). We won't start working until you have confirmed that all details are correct.
That said, if it happens that we got something wrong - a different dimension, or the wrong wood species - please let us know and we'll work toward a reasonable solution.
This is a great point and one that comes up from time to time. Because wood is a natural material and as unique and interesting as the tree from which it is cut, no two of our pieces will ever look the same. Sometimes that manifests as a variance in wood grain or color, sometimes as the presence of small knots or artifacts, but that's the thing that makes each of our pieces so special.
Unlike the myriad mass production furniture giants, every board in every one of our pieces of furniture is hand selected for each indivdual project. We don't have a mass production facility with complete computer automation, we make things with our own hands. As such, we do our best to select and compile boards that complement one another.
All photos on our website and social media are meant to be illustrate the design and provide an example of what to expect. We do everything we can to keep things consistent, but there will be natural variations in wood grain, wood color.
